Do you hate getting telemarketing calls as much as I do? Like
me, I'm sure you resent having to drop everything and run to
the phone… only to be on the receiving end of a high-pressure
sales pitch (or just as frequently these days, “dead air,”
when the dialing computer can’t match you up with a live
telemarketing drone in time). Well, there’s plenty you can do
to fight back. Start with these five simple strategies:
1. Get on the “Do Not Call” list
Many states maintain centralized do not call lists. In New
York it’s run by the Consumer Protection Board
NYS Do Not Call
List. Go there now and add yourself to the list, or
register by telephone by calling 1-866-622-5569 (there’s no
charge in New York, and it’s free or close to free elsewhere).
Also, whenever a telemarketer calls, say this phrase:
“Place this number on your do-not-call list.” There are
exceptions for charities and some others, but most for-profit
telemarketers are required to maintain do-not-call lists. If
you’ve requested to be on their do-not-call list, they’re
liable for a hefty fine (up to $5,000 in NY) if they ever call
you again.
Now, the rules are different when I’m in the office, taking
calls on my business phone; I’m a bit more tolerant of
business-to-business phone solicitations. However, when I’m at
home eating dinner and telemarketers attempt to invade my
private time with my family, I have a zero-tolerance policy.
No matter what the pitch, I have the same response: “I’m
not interested.” Quickly followed by, “Put this number
on your do-not-call list.” Click.
2. Never buy anything from an inbound telemarketing call
If you do, you’ll be placed on a “sucker list” which will
usually be sold to other telemarketing firms, ensuring even
more calls. Don’t engage in conversation with telemarketers.
Although the majority of them are low-wage employees of huge
telemarketing operations, there are some really bad apples out
there – con artists with sophisticated ways to invade your
privacy and take your money. Not long ago there was a company
whose four-word name had the acronym H.O.L.D. During their
telemarketing pitch, the phone solicitors would feign an
interruption, and casually ask the homeowner, “Can I put
you on hold?” By saying yes, the unsuspecting “mark”
signed him or herself up for an expensive program offered by
the HOLD company!
3. Get out of the phone book
At a bare minimum, call the phone company today and delete
your street address from your directory listing. If you want
people to still be able to look up your phone number, just
list your first initial, last name, and city (women especially
should use initials instead of a first name). This will also
cut down on the amount of junk mail you’ll receive; if they
don’t have your street address, they can’t send bulk mail to
you. If you want to reduce calls by telemarketers, then you
should get a “true” unlisted number. Unfortunately, this will
definitely impair “old friends” from reconnecting with you –
and the phone company will slap on an added monthly fee.
4. Get Caller ID with Anonymous Call Rejection (ACR)
If you have ACR on your phone line, you’ll definitely get
fewer telemarketing calls. However, your friends who block the
display of their phone numbers on caller ID will have to dial
*82 before they can get through to you. A minor annoyance to
be sure. Here’s info on
Verizon’s ACR service. If you’re concerned about
privacy (and you should be), then it’s a pretty good idea to
block your name and number from being displayed on caller ID.
It’s called “All Call Blocking.” Here’s info on
ACB. Please note that if you call a toll-free number
(800, 888, 877, etc.) or a 900 number, even with ACB, your ID
info will still display.
5. Use Appropriate Technology
There are a lot of gadgets out there that claim to help
cut down on telemarketing calls. Some are very good solutions
to this vexing problem (like the “Easy Hang-up” described in
the “Cool Thing of the Month” sidebar). However most are too
draconian or disruptive to your normal way of life, requiring
callers to enter security codes or leave messages before your
phone will actually ring. There’s a new device called the
“TeleZapper” (http://www.telezapper.com)
that claims to work automatically, sending a signal which
tells telemarketing call centers that your phone is
disconnected. However, I’ve heard mixed reviews of its
effectiveness and can’t endorse it to you yet.